Frequently Asked Questions (FAQ)

No, it's not necessary to create an account—you can shop as a guest if you prefer.

However, registering brings several benefits. With an account, you can enjoy a faster and more personalized shopping experience. Your data will be securely saved for future purchases, speeding up checkout and allowing you to manage your orders easily.

Create an account to unlock exclusive benefits. Track your orders in real time, save your favorite products, and manage returns with ease. You'll also receive personalized recommendations according to your preferences, as well as early access to special offers and promotions.

To delete your account, contact us and request its deletion.

You can modify or cancel your order as long as it hasn't entered the shipping process. Contact Customer Service as soon as possible.

We accept credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal, and other secure payment methods listed on our website.

We currently ship to Spain, France, Portugal, Germany, Italy, Belgium, and the Netherlands.

Delivery time varies according to the shipping method chosen at checkout. Standard delivery typically takes 24-48 hours in Spain. For orders exceeding 30 units, delivery time may be extended up to 72 business hours.

Shipping costs depend on the delivery method and destination. The final cost will be displayed at checkout before order confirmation.

Returns must be requested within the applicable period:

-Online purchases: you have 30 days from the shipment date of your order.

-In-store purchases: you have 30 days from the date of purchase.

Items must be in their original condition and packaging.

To start the process, follow these steps:

1. Log in with the email used for your purchase.

2. Go to Exchanges and returns (in the footer).

3. Enter your order number and postal code.

4. Select the item(s) and the reason for the return.

5. Choose the option: Refund to the original payment method

6. Confirm the return. You will receive an email from GLS with a QR code and the shipping label. You must print it and attach it to the package. (The email may take a few minutes to arrive).

7. Drop off the package at a GLS drop-off point (you can see the available options in the email from GLS).

8. We will process your return within a maximum of 14 business days after receiving the item.

If you have any questions or need help with this process, please contact our customer support team.

Return shipping costs are the customer's responsibility unless the product is defective or incorrect.

Once we receive the returned item, we will process your refund within 14 business days. The amount will be refunded through the original payment method.

Purchase information is sent to the registered email. If you do not receive it or accidentally delete the email, contact us and request a resend.

You can contact us via WhatsApp at +34 654 820 801 or by email to clients@voucler.com

Our Customer Service team is available Monday to Friday, from 9 am to 6 pm (CET).

If you forgot your password, click on "Forgot my password" on the login page and follow the instructions to reset it.

Yes, we use secure encryption technology to protect your payment and personal data.