1. INTRODUCTION
Welcome to Voucler, where design meets functionality to enhance the beauty of your home. These Terms and Conditions govern your access to our website (the "Website") and the purchase of our products. By using the Website or placing an order, you agree to these Terms. If you do not agree, please refrain from using the Website.
2. COMPANY INFORMATION
This website is operated by Voucler, a company registered in Spain, with its registered office at Calle de la Veredilla 21B, 28109, Alcobendas, Madrid, Spain, Tax ID, and email: clientes.es@voucler.com.
3. USER DATA AND WEBSITE USE
All personal data is processed in accordance with our Privacy Policy and the EU General Data Protection Regulation (GDPR). Users are responsible for ensuring the accuracy and currency of the data they provide.
4. TERRITORIAL SCOPE
Voucler ships exclusively to the following countries: Spain, France, Portugal, Germany, Italy, Belgium, and the Netherlands. Orders from outside these countries will not be accepted. Specific restrictions may apply to certain regions and will be provided during checkout.
5. PRODUCT AVAILABILITY
All orders are subject to stock availability. If a product is unavailable, Voucler will notify the customer and provide a refund or alternative.
6. ORDERS AND PAYMENT METHODS
To place an order, users must complete the online checkout process and make payment using secure methods, including Visa, Mastercard, American Express, PayPal, Bizum (subject to bank compatibility), and bank transfers such as Sofort. All payments are secured with SSL encryption. Voucler reserves the right to cancel any transaction that is suspected of fraud.
7. PRICES AND TAXES
All prices include VAT. Any applicable shipping costs will be shown prior to checkout. Prices are subject to change but will not affect confirmed orders.
8. SHIPPING AND DELIVERY
Voucler offers delivery to the countries listed above. Delivery typically occurs within 2–7 business days, excluding weekends and holidays. Customers will receive a tracking number via email once their order has been shipped. Delivery attempts will be made twice. If delivery fails, the package may be returned to Voucler, and a refund will be issued, excluding shipping costs. Voucler is not responsible for delays caused by force majeure or circumstances beyond our control.
9. CANCELLATIONS AND RIGHT OF WITHDRAWAL
Orders may be canceled before dispatch by contacting customer service at clientes.es@voucler.com or +1 555 750 2442. After dispatch, customers have the right to withdraw within 14 calendar days of receiving their order. Returned products must be unused and in their original packaging with all labels attached. Items that are personalized or related to hygiene cannot be returned. Return shipping costs are the customer's responsibility unless the product is defective.
10. RETURNS
Returns must be authorized in advance. Refunds will be processed within 14 business days after the returned items have been received and inspected. All return costs are the customer's responsibility unless the item is defective or there was an error in order fulfillment.
11. WARRANTIES AND LIABILITY
All products are covered by a two-year legal warranty against manufacturing defects. Voucler is not responsible for damages resulting from improper use, unauthorized modifications, or external events such as accidents or water damage. Indirect losses, such as lost income, business disruption, or data loss, are not covered.
12. FORCE MAJEURE
Voucler will not be held liable for failure to perform due to events outside its reasonable control, including but not limited to strikes, natural disasters, pandemics, government actions, or transportation disruptions.
13. INTELLECTUAL PROPERTY
All content on the Website, including text, images, logos, trademarks, and software, is owned by Voucler or properly licensed. Reproduction, modification, or commercial use of this content is strictly prohibited without prior written consent.
14. WAIVER OF CLAIMS AND THIRD-PARTY CONTENT
By using this website, users agree to waive any claims related to:
Content provided by third parties.
Misinterpretation of published information.
Improper or unintended use of Voucler products.
15. DATA PROTECTION
Please review our Privacy Policy for complete information about our data handling practices. For any inquiries, contact us at privacy@voucler.com.
16. CUSTOMER SERVICE
For questions, feedback, or complaints, please reach out to our support team at clientes.es@voucler.com or through our contact form on the website. We strive to respond
within 48 business hours.
17. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of Spain. Any disputes will be submitted to the jurisdiction of the courts in Madrid, except where consumer protection laws mandate proceedings in the user’s place of residence. The parties are encouraged to attempt mediation prior to initiating legal action.
18. AMENDMENTS TO THE TERMS
Voucler reserves the right to modify these Terms at any time. Updated versions will be published on the Website. Continued use of the Website following such changes constitutes acceptance of the revised Terms.
Last Updated: May, 30, 2025