1. PURCHASES ON VOUCLER.COM

 

Do I need to create an account to buy on Voucler?
No, it's not necessary to create an account—you can shop as a guest if you prefer.

However, registering brings several benefits. With an account, you can enjoy a faster and more personalized shopping experience. Your data will be securely saved for future purchases, speeding up checkout and allowing you to manage your orders easily.

 

 

What are the benefits of creating an account? 
Create an account to unlock exclusive benefits. Track your orders in real time, save your favorite products, and manage returns with ease. You'll also receive personalized recommendations according to your preferences, as well as early access to special offers and promotions.

 

 

How can I delete my account?
To delete your account, contact us and request its deletion.

 

 

2. ORDERS AND PAYMENT

Can I modify or cancel my order?
You can modify or cancel your order as long as it hasn't entered the shipping process. Contact Customer Service as soon as possible.

 

 

What payment methods are accepted?
We accept credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal, and other secure payment methods listed on our website.

 

 

3. SHIPPING AND DELIVERY

 

 

To which countries does Voucler ship?
We currently ship to Spain, France, Portugal, Germany, Italy, Belgium, and the Netherlands.

 

 

How long does delivery take?

Delivery time varies according to the shipping method chosen at checkout. Standard delivery typically takes 2 to 5 business days.

 

 

How much does shipping cost?

Shipping costs depend on the delivery method and destination. The final cost will be displayed at checkout before order confirmation.

 

 

4. RETURNS AND REFUNDS

How do I return an item?
You can return items within 14 days of receipt. Items must be in their original condition and packaging. Contact our Customer Service for assistance.

 

 

Are return shipping costs covered?
Return shipping costs are the customer's responsibility unless the product is defective or incorrect.

 

 

How long does it take to receive a refund?
Once we receive the returned item, we will process your refund within 5 days. The amount will be refunded through the original payment method.

 

 

5. INVOICES AND RECEIPTS

Where can I find my purchase receipt?
Purchase information is sent to the registered email. If you do not receive it or accidentally delete the email, contact us and request a resend.

 

 

6. CUSTOMER SERVICE

How can I contact Voucler?
You can contact us by phone +34 919 469 845 or by email corresponding to your country. 

🇪🇸 clientes.es@voucler.com

🇵🇹 clientes.pt@voucler.com

🇫🇷 clients.fr@voucler.com

🇩🇪 kunden.de@voucler.com

🇮🇹 clienti.it@voucler.com

🇳🇱 klanten.nl@voucler.com

🇧🇪 clients.be@voucler.com
klanten.be@voucler.com

Our Customer Service team is available Monday to Friday, from 9 am to 6 pm (CET).

 

 

7. ACCOUNT AND SECURITY

How do I reset my password?
If you forgot your password, click on "Forgot my password" on the login page and follow the instructions to reset it.

 

 

Is shopping on Voucler safe?
Yes, we use secure encryption technology to protect your payment and personal data.

 

 

If you have any other questions, visit our Help Center or contact our Customer Service team.