Privacy and Security Policy 

 

At Voucler, your privacy and security are our top priorities. This Privacy and Security Policy explains how we collect,
use, protect, and share your personal information when you visit our website or purchase products from our online store.

 

1. Who We Are

Voucler is a company based in Spain, specializing in high-quality home decor and goods. Our registered address is:
Calle de la Veredilla 21B, 28109, Alcobendas, Madrid, Spain. Email: privacy@voucler.com, Phone: +34 919 469 845

 

2. Information We Collect

We collect the following types of information:

 

a. Personal Information

- Name
- Shipping and billing address
- Email address
- Phone number
- Payment information (processed through secure third-party providers)

 

b. Non-Personal Information

- IP address
- Browser type
- Operating system
- Pages visited and time spent on our site

 

3. How We Use Your Information

We use your information to:

- Process and fulfill your orders
- Communicate with you about your order or customer service inquiries
- Send promotional emails (with your consent)
- Improve our website and services
- Prevent fraud and ensure security

 

4. Legal Basis for Processing

We process your personal data in accordance with the General Data Protection Regulation (GDPR), based on:

- Your consent: for sending promotional communications.
- The performance of a contract: to process and deliver your order.
- Legal obligations: to comply with fiscal or security requirements.
- Our legitimate interests: such as fraud prevention or service improvement.

 

5. How We Share Your Information

We may share your data with:

- Payment providers (e.g., Stripe, PayPal)
- Shipping and logistics companies
- Customer support platforms
- Marketing service providers (if you have given your consent)
- Legal authorities, when required by law

We never sell your personal information.

 

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected,
including legal, accounting, or tax obligations. For example:

- Order data: 5 years (fiscal obligation)
- Marketing data: until you withdraw your consent
- Support data: 3 years after the last interaction

 

7. Your Rights

Under the GDPR, you have the right to:

- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to or restrict data processing
- Request data portability
- Withdraw your consent at any time

 

To exercise your rights, please contact us at: privacy@voucler.com

 

8. Security Measures

We implement various security measures to protect your personal information, including:

- SSL (Secure Socket Layer) encryption
- Regular software updates and security audits
- Restricted access to personal data
- Secure data storage solutions

 

9. Cookies

We use cookies and similar technologies to enhance your experience, analyze site usage,

and provide personalized content. You can manage your cookie preferences through your browser settings.

 

10. International Data Transfers

Your information may be transferred to and processed in countries outside the European

Economic Area (EEA). In such cases, we ensure appropriate safeguards are implemented, such as Standard
Contractual Clauses approved by the European Commission, to protect your rights and freedoms. In addition
to the Standard Contractual Clauses of the European Commission, we may also use mechanisms such as
Binding Corporate Rules (BCR) or certifications under the Data Privacy Framework for U.S.-based companies, where applicable.

 

11. Changes to This Policy

We may update this Privacy and Security Policy from time to time. We recommend that you review it regularly.
Any significant changes will be notified via email or on our website.

 

12. Contact Us

If you have any questions or concerns about this policy, please contact us:

Voucler Customer Service

Email: privacy@voucler.com

Address: Calle de la Veredilla 21B, 28109, Alcobendas, Madrid, Spain

Phone: +34 91946-9845

 

13. Complaints to the Supervisory Authority

If you believe we have not processed your personal data in accordance with data protection regulations,
you have the right to lodge a complaint with the Spanish Data Protection
Agency (AEPD): www.aepd.es
You may also contact us directly to resolve any doubts or complaints.

 

14. Automated Decisions and Profiling

We may create user profiles to personalize your shopping experience and marketing communications.
This may include:

• Purchase history;
• Browsing preferences; Participation in loyalty programs;
• Geographic location (if authorized).

 

No decision that produces legal or similarly significant effects will be made solely based on automated
processing. 

 

15. Minors

Our services are not intended for children under the age of 14. We do not knowingly collect data from
minors without the explicit consent of their legal guardians.


Effective Date: May 30, 2025
Last Updated: May 30, 2025