Proper Mattress Use
Our mattresses are designed exclusively for human rest in a fully horizontal position.
Improper use may compromise durability and void the warranty.
Upon Receipt
- Carefully remove the packaging (avoid using a box cutter).
- Allow the mattress to rest in a horizontal position for 24 to 72 hours so it can fully regain its original shape and volume.
- Do not accept products with visibly damaged packaging.
During the First Few Days
- You may notice a slight smell, typical of new high-density materials. It will gradually fade within 7 to 10 days.
Variations such as:
- Slight colour or measurement differences (±10 mm)
- Minimal height loss (up to 10%)
These are completely normal and do not affect comfort.
General Recommendations
- Air out the mattress regularly.
- Avoid direct exposure to sunlight or intense heat sources.
- Use a ventilated base; if slatted, gaps should not exceed 45 mm.
- For models wider than 120 cm, install an additional central support.
- Rotate the mattress monthly from head to foot.
- Clean using a vacuum cleaner or low-moisture dry products.
- We recommend using a mattress protector and a topper.
Improper Use (Prohibitions)
To preserve the integrity of the product and maintain your warranty coverage, avoid:
- Folding, rolling, or using the mattress on flexible, damaged, or unsuitable bases.
- Jumping, sitting, or using it as a seat, sofa, or auxiliary furniture.
- Washing, ironing, or applying harsh chemical products.
- Repairing, opening, or modifying any part without VOUCLER’s authorisation.
Failure to follow these guidelines will immediately void the warranty.